PRE-ORDER Q & A

What is pre-order?

Pre order is when customers can purchase products before they are officially released or become available for general sale. In other words, it allows customers to secure and reserve their desired items in advance, even if the products are not yet in stock or ready for immediate delivery.

When will your pre order be posted? 

If you purchased your pre order before the 16th of March or the items you have purchased are from the Alias Collection your order will be posted on the 31st of March. 

If you purchased from our most recent Charlotte Collection pre-order (on the 17th of March) your order will be posted on the 3rd of May - this includes the second release of the Alias mini skirt in white. 

Can i cancel a pre-order? or can i change my pre-order postal address?

Of Course! You can cancel your pre-order any time before the due shipped date for a full refund. 

You can also change your shipping address anytime before the due shipped date. 

Please just contact us at customercare@the-waitingroom.com.au with your request, we can also help with any other questions you might have.