RETURNS AND EXCHANGE POLICY

We hope you love your The Waiting Room pieces, however, if you would like to return or exchange an item, we would be happy to help.

All garmet’s must be unwashed and unworn. Items must be in original condition and in the original packaging. We offer a store credit for returned items. All items can be returned within 14 days of receipt of your shipment. An exchange or return will not be processed if received items show signs of wear or are stained.

Please note: Sale items are not refundable thus not eligible for returns. This includes items purchased with a discount of 10% or more. 

Are there costs associated with returns and exchanges?

Return postage is at the expense of the customer. 

Please Note: Original shipping charges are non-refundable.

What Happens if my return is not approved:

Any items not in original condition will be issued back to you via our returns team. Shipping costs will be the customers responsibility. 

Please note: We are very transparent with our sizing, Please check the measurement tables in our product descriptions, as these will ensure you do not encounter any sizing problems.

International orders:

Please note that all shipping costs for returns and exchanges for international orders are at the customers expense.

Please note: The Waiting Room is not responsible for international shipments that are lost in transit.

START A RETURN:

To start a return, you can contact us at customercare@the-waitingroom.com.au

Once your return request is approved, we’ll send you a return address, as well as instructions on how and where to send your package. Please email us with your order number, and whether you would like to make an exchange or return for a store credit. Please write your name and order number in your return package.

For any further concerns, please contact our customer service team at 

customercare@the-waitingroom.com.au