RETURNS AND EXCHANGE POLICY

 

We hope you love your pieces from The Waiting Room. However, if something isn’t quite right, we’re here to assist with returns and exchanges.

Conditions for Returns or Exchanges:

  • Items must be unwashed, unworn, and in original condition with the original packaging intact.
  • All returns or exchanges must be initiated within 14 days of receiving your order.
  • Sale items are final sale and not eligible for returns or exchanges.
  • We issue store credit for approved returns.

Important Note: Returns showing signs of wear, stains, or damage will not be processed.

Associated Costs:

  • Return shipping is at the customer's expense.
  • Original shipping charges are non-refundable.
  • For international orders, all return shipping costs are the customer’s responsibility.

If Your Return Is Not Approved:

  • Items not meeting our return criteria will be returned to you.
  • Shipping costs for returning non-compliant items will be your responsibility.

International Orders:

  • The Waiting Room is not responsible for international shipments that are lost in transit.
  • Customers are responsible for all shipping costs for international returns or exchanges.

How to Start a Return:

  1. Contact us at admin@the-waitingroom.com.au with your order number and whether you’d like an exchange or a store credit.
  2. Once your return request is approved, you’ll receive the return address and detailed instructions.
  3. Be sure to include your name and order number in the return package.

For Further Assistance:
Reach out to our customer service team anytime at admin@the-waitingroom.com.au.